Second sittings killing the experience for many diners
Posted by Alan | Under Restaurants Sunday Sep 5, 2010
For many diners, second sittings can be something that can ruin a meal. More and more restaurants are booking second sittings, and it appears that more and more customers are becoming very annoyed with this practice.
Second sittings can allow restaurants to make extra money by kicking out diners who are finished with their meal then a second set of customers enters the restaurant. This is also commonly known as table-turning in the business.
Restaurant enthusiasts are very much against table-turning, and in surveys, it is often cited as one of the most annoying things that a restaurant might do. This is especially true for those diners who do not have large amounts of money and are looking for good value in eating out at restaurants.
Many diners also complain regularly about poor service, waiting extensive amounts of time for the bill, and mandatory service charges on their bill. There are quite a few of these statistics in the Plate of the Nation Report that was released today.
Two thousand diners from Britain were questioned, and many said that they were annoyed with wobbly tables and closely packed spaces. The majority of the diners stated that being asked to leave when others were waiting to eat annoys them greatly, while over 15% of restaurants admitted that they turn tables when the restaurant is busy.
The practice of table turning means that diners pay more for every minute that they spend dining. For example, Hakkasan in London will allow only two hours for each party, and they charge an average amount of £148 for their meal. Setting time limits for diners is not uncommon, and experts suggest that diners do research on specific restaurants before deciding to dine out.
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